Questions & Answers

You can choose from more than one payment method available on UNIPRODS. Below you can see a list of available payment methods:

• Cash on Delivery: An easy and simple payment method on your doorstep.
• Paypal payment
• Pay by bank transfer

You can learn the payment methods during the final step of purchasing the product. Do not hesitate to contact our customer service team for more information.

At the end of the purchase process, choose to pay via paypal, after you fill in the personal information of course, and after pressing the paypal button, another screen appears in which you enter your information (username and password) to access your paypal, after that you carry out the process after that You make sure that the amount for which you purchased the product is required of you on paypal.

If the payment options do not appear after you have entered all the shipping information, the problem may be due to the region or for some other reason: please contact customer service at + 212600484599 or customer interest: contact@uniprods.com.

CoD stands for payment upon receipt of the order. The Cash On Delivery feature allows you to pay the amount in cash upon receiving the order.

Note:
• Some products, regions, and outlets do not have this method.

1. The first step: deposit or transfer
You can use bank transfer and deposit to pay by sending it to our account, which we will provide you with later after contacting us.

1. The second step: Contact us
   After depositing or transferring the required amount for the service, the notification was sent to the following agencies:

Email : payment@uniprods.com
Or on WhatsApp at the following number : +212600484599

Please make sure to attach a copy of the bank deposit or transfer number with the message, in addition to attaching the phone number or email in the account to be activated for the service with the message. The service will be activated within 24 hours if required.

There are no extra costs when purchasing from uniprods as the total amount includes taxes and shipping charges. Of course, this is specific to Morocco, but if the order is delivered more than once, you will pay the required shipping fees for the order that was delivered to you only, as the amount that you will pay will be written on the invoice in the order. Please note that we will not ask you for any additional expenses through the delivery representative.

1. Items shipped from UNIPRODS.COM can be returned within 15 days upon receipt.

2. Because of hygiene reasons, shapewear, underwear, pajamas and swimwear
are not eligible for return.

Note: Please contact us if you want to return an item. 

Return without prior discussion and authorization  will not be accepted.

1.Contact Customer Service with order information and a brief description of your return. We will send you a printable slip with more instructions. It contains our return address and basic information about your returned order.
2.Print the return slip and put it inside your package along with the item(s) you are going
to return and pack the item properly.
3.Send item(s) back to us through local post office. If you are in urgent need of handling the returned parcels, please contact our customer service and provide a tracking number for the returned parcels.
4.We will process your return in 1-3 business days of receipt of the package.

By scanning your return slip, our facility can locate your return much faster. After that we can proceed to refund/replacement.

Items shipped from uniprods.com can be returned within 15 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

By default, a refund goes to your original funding source. Uniprods does not support storing balance in your Uniprods account.

We should note the following payment methods do not support refund to the original funding source:

• Cash on Delivery
• Wire Transfer Payment

Those payment methods require customer to provide a PayPal account should a refund will be issued.

Yes. Items shipped from uniprods.com can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Please go to our Return Policy for more details.